COVID-19 Information for Human Services Providers

How to prepare for COVID-19 in your organization

Pay extra attention to your existing prevention efforts.

  • Encourage clients and staff to wash hands often. Post signs.
  • Ask clients and staff to cover coughs with inner elbow, inside of shirt collar or tissues. Post signs.
  • Ask clients with symptoms to wear a mask or to cover their cough. Post signs in English and Spanish.
  • Well-stock all restrooms with soap and paper towels.
  • Provide hand sanitizer at key locations: by entrance, phone, computers, elevators, etc.
  • Consider setting up temporary handwashing stations at entrances or other places with limited access.
  • Avoid touching your face, nose, eyes, and mouth.
  • Stock up on supplies of tissues, hand sanitizer, and gloves as available.
  • Provide plastic-lined wastebaskets for used tissues and masks.
  • Staff should use gloves when picking up used tissues or emptying waste baskets.
  • Clean and disinfect frequently touched surfaces several times per shift. Pay particular attention to doorknobs, banisters, tabletops, and handrails, pens, phones, bathroom fixtures, keyboards, etc.

Shelter and housing providers should also:

Monitor your clients for symptoms, and refer them to care if necessary.

Considerations for staff.

  • Encourage sick staff and volunteers to stay home. Send them home if they start feeling sick at work.
  • Plan your staffing to minimize the number of staff members who have face-to-face interactions with clients with respiratory symptoms.
  • Don’t designate staff and volunteers at high risk of severe COVID-19 (those who are older or have underlying health conditions) as caregivers for sick clients.

Resources for specific types of human services providers.

All human services organizations

What to do if you:

Housing and Homeless Service Providers

All homelessness providers

Street outreach workers

Emergency shelters

Residential facilities—Adult family boarding homes, transitional housing.

Home Care Workers


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